Privacy Policy

Who we are

Pro-Line Window Company (“we”, “us”) supplies and installs windows, doors and conservatories. Our trading address is Unit 12, Wharfside Shopping Centre, Penzance TR18 2GB, and our registered address is 1 Vivian House, Newham Road, Truro, Cornwall TR1 2DP. You can contact us at contact@pro-linewindows.co.uk or on (01736) 33 22 44. We are responsible for the personal information collected through this website.

What information we collect

When you complete a form, email us or call us, we may collect your name, phone number, email address and the details of your enquiry, including anything you tell us about your property. We also collect limited technical information about how visitors use the site, such as pages viewed, device type and approximate location, through cookies and similar technologies.

How we use your information

We use your details to respond to your enquiry, arrange visits, provide quotes and carry out any work you ask us to do. We keep a record of enquiries and customers in our customer relationship management (CRM) system. If you have agreed to hear from us, we may send you offers and news by email. We also use analytics and advertising tools to understand how the site is used and to show relevant adverts for our services.

Our legal basis

We process your information where it is necessary to respond to your request or to take steps toward a contract with you, where we have a legitimate interest in running and improving our business, and where we need to comply with legal obligations. We rely on your consent for marketing emails and for non-essential cookies, including advertising cookies. You can withdraw consent at any time.

Marketing emails

If you tick the box on our forms or otherwise tell us you'd like to hear from us, we will add you to our mailing list and send you news and offers using Mailchimp. Every email includes an unsubscribe link, and you can also opt out at any time by emailing contact@pro-linewindows.co.uk.

Who we share it with

We do not sell your personal information. We share it only with the services we use to run the website and our business, including Squarespace (website hosting and forms), Google (Analytics and Google Ads), Meta (Facebook advertising), Mailchimp (email marketing) and our CRM provider. These providers process data on our behalf or under their own privacy terms, and only as needed to provide their services. We may also share information where required by law. International transfers Some of our providers, such as Google, Meta, Mailchimp and Squarespace, are based in or process data in countries outside the UK. Where this happens, we rely on appropriate safeguards, such as approved data transfer agreements, to protect your information.

How long we keep it

We keep enquiry and customer information only as long as needed for the purposes above, including any warranty, guarantee, accounting or legal requirements. When it is no longer needed, we delete it.

Cookies and advertising

This website uses cookies to work properly, to collect anonymous statistics, and, if you accept them, to measure and personalise our advertising through Google Ads and Facebook. You can accept or decline non-essential cookies using the banner on the site, and you can change your browser settings or your Google and Facebook ad preferences at any time.

Your rights

You have the right to ask us for a copy of the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to receive it in a portable format. To use any of these rights, email contact@pro-linewindows.co.uk.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date shown at the top.